Ravena Ltd t/a ZANTI

 

Registered Office: 45 Albemarle Street, London, W1S 4JL 

Company Number: 12345678 | VAT Number: GB123456789 

Email: info@drinkzanti.com| Telephone: 0333 004 0052

 

1. Introduction

These Terms and Conditions govern the sale of goods by Ravena Ltd trading as ZANTI (“we”, “us”, or “our”) to consumers (“you” or “the customer”) via our website. By purchasing goods from us, you agree to be bound by these Terms. If you do not agree to these Terms, please do not proceed with your order.

These Terms do not affect your statutory rights as a consumer under UK law.

 

2. Placing an Order

2.1 Orders can be placed online via our website. You must ensure that all details provided are accurate and complete.

2.2 All orders are subject to acceptance and product availability. A contract between you and us is only formed once we dispatch your goods and confirm shipment via email. An order confirmation does not constitute legal acceptance.

2.3 We reserve the right to refuse or cancel any order at our sole discretion. In such cases, we will refund any payments received.

2.4 You must be at least 18 years old to place an order on our website.

 

3. Price and Payment

3.1 All prices displayed on our website are in Pounds Sterling (GBP) and include VAT at the applicable rate.

 

3.2 We take reasonable care to ensure product prices are accurate. In the event of a pricing error, we are not obliged to fulfil orders at the incorrect price.

3.3 Full payment must be made at the time of purchase using the payment methods available on our website (e.g., credit/debit card, Apple Pay/ Google Pay).

3.4 We reserve the right to change prices at any time. Any such changes will not affect orders already accepted and dispatched.

 

4. Delivery

4.1 We deliver to addresses within the United Kingdom. Additional delivery charges may apply and will be clearly displayed at checkout.

4.2 Delivery dates are estimates and not guaranteed. While we aim to dispatch goods promptly, we shall not be liable for delays caused by events beyond our control.

4.3 Risk in the goods passes to you upon delivery. Please ensure someone is available to receive and sign for the goods.

4.4 In the event of non-delivery or delivery to the wrong address due to incorrect information provided by you, we shall not be held responsible.

 

5. Cancellation Rights – Your Right to Change Your Mind

5.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the legal right to cancel your order within 14 days of receiving your goods without giving a reason.

5.2 To cancel your order, you must notify us in writing by email (info@drinkzanti.com) or by post. You may use the model cancellation form provided at the end of this document, though it is not mandatory.

5.3 You must return the goods to us in their original condition within 14 days of cancellation. You are responsible for return postage costs unless the goods are faulty or not as described.

5.4 We will process your refund, including standard delivery charges, within 14 days of receiving the returned goods or proof of return.

 

6. Faulty or Misdescribed Goods

6.1 If the goods are faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement under the Consumer Rights Act 2015.

6.2 You must notify us of any issues within 30 days of delivery to exercise your right to reject the goods and receive a full refund.

6.3 If a fault arises after the 30-day period but within six months of delivery, you are entitled to request a repair or replacement. If the repair or replacement is unsuccessful or not possible, you may be entitled to a full or partial refund.

6.4 After six months, you may still be entitled to a remedy, but you will need to prove that the issue existed at the time of delivery.

6.5 Refunds for faulty items will include the cost of return postage if approved by us.

 

7. Returns and Exchanges

7.1 To be eligible for a return or exchange (other than for faults), items must be unused, in their original packaging, and suitable for resale.

7.2 You must notify us of your intent to return goods within 14 days of receipt. Items returned without prior approval may be rejected.

7.3 Once the goods are received and inspected, we will issue a refund or exchange at our discretion.

 

8. Product Storage and Handling

8.1 Products must be stored and handled in accordance with any instructions provided on the packaging or accompanying materials.

8.2 We are not liable for deterioration or damage resulting from improper storage or use after delivery.

 

9. Limitation of Liability

9.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or breach of your statutory rights under the Consumer Rights Act 2015.

9.2 Our total liability to you under any circumstances shall not exceed the price paid for the goods.

9.3 We shall not be liable for any indirect or consequential losses, including but not limited to loss of income, profit, or business.

 

10. Data Protection and Privacy

10.1 We handle your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

10.2 Personal data is used solely for processing orders, customer service, and marketing communications (only where consent is given).

10.3 Your information will not be shared with third parties except where necessary for order fulfilment or required by law.

 

11. Complaints

If you are unhappy with our service or goods, please contact our Customer Service Team. We aim to resolve all complaints promptly and fairly.

Email: info@drinkzanti.com

Phone: 0333 004 0052 

Address: Ravena Ltd t/a ZANTI, 45 Albemarle Street, London, W1S 4JL

 

12. Alternative Dispute Resolution (ADR)

If we cannot resolve your complaint through our internal process, you may refer the dispute to an Alternative Dispute Resolution (ADR) provider. While we are not obliged to use ADR, we will consider any reasonable request.

 

13. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Ravena Ltd or its licensors and is protected by UK and international copyright laws.

 

14. Termination

We may terminate or suspend your access to our services immediately and without notice if you breach these Terms, including non-payment or fraudulent activity.

 

15. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

Last updated : 23/05/2025